Refund policy

LUXX Essentials Return Policy 

At Luxx Essentials, your satisfaction is our priority. Each piece in our collection has been thoughtfully chosen, and we hope it brings you joy. However, should you need to make an exchange, we’re here to ensure the process is seamless. We accept exchanges within 14 days of purchase for in-store credit and/or exchange of sizes. All returns are for LUXX ESSENTIAL credit only. Sorry for any inconvenience. To be eligible, exchange items must:

• Be unworn, unwashed, unaltered, and in pristine condition
• Have all original tags and packaging intact

We reserve the right to decline returns that do not meet these conditions

 

Final Sale 

For reasons of hygiene and exclusivity, the following items are final sale and not eligible for exchange:

• Sale or promotional items
• Jewelry and accessories
• Swimwear and bodysuits
• Gift cards
• Custom or special orders

 

Exchanges 

We are pleased to offer exchanges for alternate sizes or styles, based on availability. To begin an exchange, please email us at luxx3.mn@gmail.com.